Programme Information

Sessions are regularly provided for importers and exporters, as well as freight forwarders and other associations. Customers include a wide range of UK based multi-national companies, trade associations and transport businesses.

The notes below are intended for guidance on a single day long course only, longer sessions of up to a weeks duration are often undertaken to suit customer needs. Many companies are unable to release delegates during the working week, we are able therefore to undertake sessions at weekends if needed.

1. Each day consists of start at 0930 finish at 1630 with 30 minutes for lunch and 15 minute breaks for tea and coffee am and pm, this allows time for travel and desk checking where appropriate.

2. Delegates are expected to bring calculators pens and note pads. We will supply handouts at the end of each session.

3. At the end of each day, time will be set aside for an evaluation of the day and an individual self assessment paper.

4. All sessions would be run on a "workshop" basis with delegates participating in role playing, work with the tariff, freight and duty calculations and other similar exercises.

5. The training is designed to produce better understanding through experience, and not for specific educational success.

6. All sessions are designed to assist delegates to develop skills while continually increasing awareness.

7. During the course all delegates will become involved with personal presentation and written communication skills also addressing groups etc, to prepare them for the actual face to face contact with customers.